Terms and Conditions
SECTION 1 - Terms and Conditions
Please read these Terms of Service carefully before visiting or using our website. By accessing or using any portion of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms of this agreement, please do not use our website.
By visiting our site and/or purchasing anything from us, you participate in our “Service” and agree to be bound by the following terms (“Terms of Service”, “Terms”), including any additional terms and conditions and/ or policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, vendors, and/or content contributors.
Chamber of Commerce number: 72025336
VAT number: NL002423106B47
SECTION 2 - Shipping and Delivery
Bulgarianrose.nl will ship the approved orders as soon as possible and in the order in which they are received.
Shipping destinations and shipping costs
Most of our shipments are shipped within 5 business days. However, some of our products are delivered directly from the supplier, which has a longer delivery time. Estimated delivery time in that case is 10-15 working days.
We use fixed shipping costs for each country, unless stated otherwise elsewhere on the website. The shipping costs for your order are always shown before you complete your purchase. After entering your address, an amount of shipping costs will automatically be added to your shopping cart.
We currently ship to countries in Europe and America. This is a list of all European countries we ship to: Belgium, Czech Republic, Denmark, Germany, Italy, Netherlands, Portugal, Spain, Sweden
Shipments that are not claimed will be returned to us and you will be liable for the cost of a return.
Wrong / incomplete address
If you provide an address deemed insufficient by the carrier, the shipment will be returned to us. You will be liable for the cost of return once we have confirmed an updated address with you.
Customs and import fees
All customs and import fees will be charged to your selected shipping country. Make sure you understand which rules and fees apply by contacting the relevant authorities in your country.
We reserve the right, but have no obligation, to limit the sale of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product we offer. All descriptions of products or product prices are subject to change at our sole discretion at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product or service on this site is void where prohibited.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you if necessary.
SECTION 3 – Payment
You have the following payment options:
- Credit card (Mastercard/Maestro/VISA/Diners/American Express)
- IDeal (only available for customers with a Dutch bank account)
- Bank transfer (one time direct debit) (not yet in use)
- Bancontact (only available for customers with a Belgium bank account)
With all payment options you will pay immediately at checkout. Banktransfer will be carried out through the regulations of SEPA, int his case the payment will be made by one time direct debit. All information concerning your Credit Card or PayPal-account is encrypted and secured. Bulgarianrose.nl reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected. Bulgarianrose.nl can also demand you to confirm the order separately by mail sent to the invoice address before your order is delivered.
If for whatever reason your payment cannot be processed you will receive an email with instructions to complete the payment. If you do not complete the payment within 48 hours your order will automatically be cancelled.
If you decide to pay by bank transfer the order will be dispatched when payment is received.
SECTION 4 – Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of our stock.
SECTION 5 – Returns and exchanges
The customer is entitled to terminate the agreement within 14 days after receipt of the order without giving any reason (right of withdrawal). The period starts from the moment the (entire) order is received by the consumer.
During the reflection period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the unused and undamaged product with all accessories and – if reasonably possible – in the original shipping packaging to the seller, in accordance with the reasonable and clear instructions provided by the entrepreneur.
Notice to EU consumers: According to Article 16 (c) of Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal cannot be granted for the supply of goods manufactured according to specifications of the consumer or clearly personalized. In some cases our products are made at your request (custom products) and according to your specifications, then we do not accept returns.
If you have any questions or concerns, please contact us at: email@example.com
If the product is defective or damaged or if the return is due to an error made by us, we will refund you the money. Please report the complaint to our customer service at firstname.lastname@example.org before returning the product, then return the product with your proof of purchase to this address:
2521AA The Hague
SECTION 6 – Our returns policy
In case of a return the goods have to be unused, with any labels or tags intact. Returns that are damaged or used or altered will not be accepted and will be sent back to the customer and/or a refund will be refused. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund.
SECTION 7 – Faulty goods
Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. For faulty items Bulgarianrose.nl will make a full refund to you, as soon as possible. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that this must be done by placing a new order via email@example.com. Shipping costs will not be refunded in care of a return.
If you receive items that are faulty upon arrival please notify us within 14 days after the day you received these items. After this timeframe a refund can be denied.
If you receive items that are faulty upon arrival please notify us within 14 days after the day you received these items. After this timeframe a refund can be denied.
SECTION 8 – Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SECTION 9 – Security
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
All information concerning your credit card is encrypted and secured. Most web browsers use symbols or the guide https:// to show that the page you are visiting is secured.
SECTION 10 – Errors, Inaccuracies and omissions
Occasionally there may be information on our site or on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on our website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information on our website or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on our website or on any related website, should be taken to indicate that all information on our website or on any related website has been modified or updated.
SECTION 11 – Accuracy, completeness and timeliness of information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that your computer monitor’s display of any color will be accurate.
SECTION 12 – Rights of ownership
SECTION 13 – Force majeure
In case of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measures by public authority or similar circumstances Bulgarianrose.nl will apply to force majeure. This means that these terms & conditions can not or only partly be performed. If this occurs Bulgarianrose.nl will try to inform you about this. We will not be liable for any failure to perform our obligations under these Terms caused by matters beyond our reasonable control.
In no case shall Bulgarianrose.nl, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – Integrity Policy
We at PrettyWell have the ambition to always be completely transparent with what information we collect and how we use it, as well as to do this in accordance with current legislation. Here is a summary of what data is collected and why, and how to contact us if you want to know more.
SECTION 15 – Cookies
What is a cookie?
When using prettywell.eu, we collect data relating to your visit in the form of cookies. A cookie is a text file that is stored in your browser, giving us information about what parts of our page you visited, and if you added something to your shopping cart. Cookies are anonymous in the way that no personal information is associated with them.
How do I get rid of cookies?
You can block cookies in your browser, and you can also see a list of which cookies are saved and delete them.
Cookies from third parties
Certain content, products and/or services available via our Bulgarianrose.nl may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 16 – Prohibited uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 17 – Disclaimer of warranties; limitation of liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Bulgarianrose.nl our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
In no event will Bulgarianrose.nl's aggregate liability for all claims relating to our Services exceed the greater of €100 or the amount you paid TVM if any, in the last 12 months.
SECTION 18 – Indemnification
You agree to indemnify and defend PrettyWell and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 19 – Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 20 – Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 21 – Entire agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 22 – Changes to terms of service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 23 – Personal Data
Collection of Personal Data When Buying
We save personal information in the form of name, contact details and address in order to fulfill our commitment to you as a customer when ordering. The legal basis for this collection is the terms and conditions of the purchase. These data are shared with our warehouse and logistics partners in order to fulfill the order. We also save your order history to handle returns and complaints.
Collection of Personal Data for Email Marketing
If you have agreed on receiving news and offers by e-mail when making a purchase, or filled in the form to receive newsletters, we will save your e-mail in our newsletter register. The legal basis for this collection is consent. We use this registry to send out relevant information about news and offers. You can at any time decline to receive more mailings and be removed from our email registry by unsubscribing via the link in the emails.
Personal Data Responsibility and Privacy
Responsible for the personal data is Bulgarianrose.nl. In cases where we share personal data with third parties in order to fulfill our commitments to you as a customer, we have personal data agreement with this party. We do not share information with non-EU / EEA parties, and we do not deliver outside of this area. We store your data confidentially in secure systems, but can never fully protect us from intrusion, which means that data shared with us is shared at your own risk.
Information about saved personal data
To find out what information we have saved about you or to revoke consent, contact firstname.lastname@example.org. You may also request changes to information and object to registration. Complaints can be made with the Data Inspectorate.
SECTION 24 – Applicable law
These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by Dutch law. Bulgarianrose.nl may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.
SECTION 25 – Complaints
In the unfortunate case of a complaint please contact us first by sending an email to email@example.com.